Terms of Service

Agreement to these terms

These Terms of Service (“Terms”) govern access to and use of Paid’s websites, applications, and related services (the “Service”) offered by Paid and operated at paid-app.com. By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business or other legal entity you represent (“you” or “Customer”). If you do not agree, do not use the Service.

Description of the Service

Paid is a B2B software product that connects to accounting and email systems—such as Intuit QuickBooks and Google Gmail—to help professional services firms identify overdue invoices and prepare or send follow-up communications. Features may include syncing open receivables, AI-assisted drafting of reminders, a Gmail add-on, and related workflow tools. We may modify or discontinue features with reasonable notice where practicable.

Accounts and eligibility

You must provide accurate registration information and keep credentials confidential. You are responsible for all activity under your account. You must be at least 18 years old and authorized to bind your organization. Notify us promptly of any unauthorized use.

Third-party integrations

The Service relies on connections to third-party platforms (including QuickBooks and Gmail). Your use of those platforms remains subject to their respective terms and privacy policies. You grant Paid permission to access and use data from connected accounts solely as needed to provide the Service. You are responsible for:

• Maintaining valid subscriptions or licenses with Intuit, Google, and any other providers you connect.
• Ensuring you have the right to share client and invoice data with Paid for the purposes described in our Privacy Policy.
• Complying with laws applicable to your communications with debtors or clients (including licensing, debt collection, and marketing rules).

If a provider revokes access or changes APIs, features may be limited until you reconnect or we update the Service.

Customer content and license

You retain ownership of data you submit or that we sync on your behalf (“Customer Content”). You grant Paid a non-exclusive license to host, process, transmit, and display Customer Content solely to provide and improve the Service, enforce these Terms, and comply with law. You represent that you have all rights necessary to grant this license.

Acceptable use

You agree not to:

• Use the Service unlawfully, fraudulently, or to harass individuals.
• Send deceptive, defamatory, or misleading communications through the Service.
• Attempt to probe, scan, or test the vulnerability of the Service or breach security.
• Reverse engineer or copy the Service except where permitted by law.
• Resell or sublicense the Service without our written agreement.

Fees, payment, and cancellation

If you subscribe to a paid plan, fees, billing cycles, and taxes are as described at checkout or in an order form. Unless otherwise stated, fees are non-refundable except as required by law or expressly stated in writing. We may change pricing with advance notice before a renewal term.

You may cancel your subscription at any time from your account or by contacting us. Cancellation stops future charges as of the end of your current billing period unless otherwise stated at checkout.

Intellectual property

Paid and its licensors own the Service, including software, branding, and documentation. Except for the limited rights expressly granted, these Terms do not transfer any intellectual property rights to you.

Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT REMINDERS WILL RESULT IN PAYMENT. YOU ARE SOLELY RESPONSIBLE FOR THE CONTENT AND TIMING OF OUTBOUND COMMUNICATIONS TO YOUR CLIENTS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PAID’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100). WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnity

You will defend, indemnify, and hold harmless Paid and its affiliates, officers, and employees from claims, damages, and costs (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Service in violation of these Terms or law, or your communications with third parties using the Service.

Suspension and termination

We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or for extended non-payment. You may stop using the Service at any time. Provisions that by their nature should survive (including limitations of liability, indemnity, and governing law) will survive termination.

Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. Courts in Delaware (or the U.S. federal courts located there, where jurisdiction permits) shall have exclusive venue for disputes, except that either party may seek injunctive relief in any court of competent jurisdiction.

General

These Terms constitute the entire agreement between you and Paid regarding the Service and supersede prior understandings. If a provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale.

Privacy

Our Privacy Policy explains how we collect and use personal information. It is incorporated into these Terms by reference.

Contact

For questions about these Terms, contact us at legal@paid-app.com.